Emergency repairs

Find out what qualifies as an emergency and how to report urgent repairs quickly

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Emergency repairs

Emergency repairs are when there is a risk to your health and safety or when a repair is needed to prevent serious property damage. We will endeavor to attend to all emergency repairs within 24 hours.

To report an emergency repair:

Call 020 8688 4321 during office hours (Monday–Friday | 10:00–16:00)

Outside office hours, please alert us of the emergency by sending an email to info@zkinvestments.com.

Gas safety advice

If you smell gas, or suspect a gas or carbon monoxide leak, please phone the National Gas Emergency Helpline on 0800 111 999.

You should also: 

  • Switch off all your gas appliances 

  • Open all doors and windows to ventilate your home

  • Turn off the gas supply at the mains (there’s usually a large lever next to the gas meter)

  • Evacuate the property immediately and wait for advice from the emergency services.

Fire safety advice

Alert everyone in your home that there is an emergency. Leave quickly, closing doors behind you. Follow the evacuation plan of the building and exit at the nearest fire exit.

If there is smoke, crawl along the floor where the air will be clearer. Never use the lift in the event of a fire.

Once you’re safely outside, phone 999 for the fire brigade.

Water leaks

Please report to your water provider. Details of your water provider can be found on your water bill.

Contact numbers for the main water providers are below: