Complaints process
We are committed to providing a high standard of service and value your feedback.
Find out how to make a complaint, what happens next and how to contact the Housing Ombudsman.
Complaints and Feedback
We aim to provide a high standard of service. Your feedback helps us improve.
Making a complaint
If you are unhappy with our service, please contact us as soon as possible so we can put things right.
Our complaints process
Stage 1 – Investigation
Acknowledged within 3 working days
We investigate and respond in writing
Stage 2 – Review
If unresolved, a senior manager will review your complaint
Final written response provided
Still not satisfied?
You can refer your complaint to the Housing Ombudsman Service after completing our process:
Feedback
We also welcome compliments and general feedback.