Everyone has the right to feel safe and respected where they live. You should try to be a good neighbour and maintain good relations.
If you’re affected by antisocial behaviour (ASB), we’re here to help. This guide explains what ASB is, what it isn’t, and how to report it.
Everyone has the right to feel safe and respected where they live. You should try to be a good neighbour and maintain good relations.
Need Support?
If you’re affected by antisocial behaviour (ASB), we’re here to help. This guide explains what ASB is, what it isn’t, and how to report it.
What we count as ASB
ASB can include:
Hate-related incidents based on race, sexual orientation, gender, disability, or belief
Verbal abuse, threats, or harassment
Vandalism or property damage
Prostitution, sexual acts, or kerb-crawling
Criminal activity
Misusing shared or public areas
Physical violence
Domestic abuse
Drugs, substance misuse or drug dealing
Alcohol-related nuisances
Arson
Persistent, unreasonable noise, including from vehicles
A home with too many animals or pets causing a disturbance
Overgrown gardens and piles of rubbish — litter or fly-tipping
If a neighbour is causing problems, it’s often worth speaking with them first. Most issues can be resolved with a calm conversation.
If the situation doesn’t improve or you feel unsafe, you can report it to us below.
What we don’t count as ASB
Some everyday issues may cause a nuisance or annoyance, but would not be considered ASB. These include, but are not limited to:
General household noises, like footsteps, toilet flushing and washing machines
Children playing outside – unless they cause damage to your home
Cooking smells
DIY in reasonable hours
Minor car repairs
Young people gathering socially – unless they’re being inconsiderate or threatening
Legally parked vehicles outside your home
Disputes over shared driveways or boundaries
Babies crying
One-off parties or events
If a neighbour is causing problems, it’s often worth speaking with them first. Most issues can be resolved with a calm conversation.
If the situation doesn’t improve or you feel unsafe, you can report it to us below.
What you should do if you are experiencing ASB
Maintain a diary log of ASB
Take photos or videos of incidents (if possible)
Record witness details (if possible)
- When reporting noise, please submit sound files or diary records to us via email
We will review the evidence and contact you with next steps. If needed, we will open a formal anti-social behaviour case.
How to report ASB
In an emergency
If someone is at immediate risk of harm, or if you witness a crime, please call 999.
For non-emergencies
Report ASB to the police online or by calling 101
- Report loud and persistent noise nuisances in the Noise App or to your local council — find your local council
What will we do?
We will treat your report confidentially and contact you to begin investigating it. We will assess whether the issue is personal, environmental, or anti-social.
We aim to:
Investigate the matter carefully and fairly
Create an action plan
Support you during this difficult time
Contact the person responsible and issue a warning if needed to stop the disruptive behaviour
Take legal action, including eviction, if someone continues to behave anti-socially towards other tenants
Closing a case
We will close the investigation once we are satisfied that we have done everything possible to resolve the anti-social behaviour.
If any serious incidents occur in the future, we can reopen the case.