Housing Benefit / Universal Credit

Information about paying your rent using Universal Credit or Housing Benefit.

Learn about eligibility, payment responsibilities and where to get additional financial support.

Housing Benefit Universal Credit

Paying Your Rent with Benefits

If you receive support to help pay your rent, this will usually be through Universal Credit. In some cases, you may still receive Housing Benefit from your local council.

Universal Credit (most common)

Universal Credit is the main benefit for help with housing costs and is paid by the Department for Work and Pensions (DWP).

  • It is paid monthly in arrears
  • Your housing costs are included as part of your total payment
  • Payments may change depending on your income and circumstances
  • You are responsible for paying your rent to us

In some situations, payments can be made directly to the landlord (for example, if you are struggling with payments or fall into arrears).

To apply or manage your claim, visit: https://www.gov.uk/universal-credit

Housing Benefit is now generally only available if you:

  • Are of pension age, or
  • Live in supported or temporary accommodation, or
  • Are already receiving Housing Benefit and your circumstances have not changed

Housing Benefit is paid by your local council, usually every 2 or 4 weeks. 

To apply or manage your claim, visit: https://www.gov.uk/universal-credit

If you receive Housing Benefit or Universal Credit:

  • You must ensure your rent is paid in full and on time
  • You are responsible for paying any shortfall between your benefit and your rent
  • You must inform both us and the relevant authority of any changes to your circumstances
  • Keep track of your payments and respond promptly to any requests for information

To apply for housing support:

  • Universal Credit – apply online via GOV.UK or contact your local Jobcentre
  • Housing Benefit – apply through your local council (if eligible)

You may need to provide:

  • Your tenancy agreement
  • Proof of identity
  • National Insurance number
  • Proof of income or benefits
  • Bank statements

If your benefit does not cover your full rent, you may be able to apply for a Discretionary Housing Payment (DHP) through your local council.

We welcome applications from tenants receiving Universal Credit or Housing Benefit.

  • A deposit is required before moving in (in some cases, a reduced deposit may be considered)
  • A guarantor may be required, depending on your circumstances

If you are unsure about your eligibility or need help, please contact us — we are happy to guide you through the process.