Privacy Policy and Cookies

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Privacy Policy and Cookies

At ZK Investments, we are committed to protecting your personal information and being transparent about how we use it.

This page explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights. It also explains how we use cookies on our website.

If you have any questions about this policy or how we handle your information, please contact us at info@zkinvestments.com or write to us at:

ZK Investments
Unit 10 ZK Park,
23 Commerce Way,
Croydon,
CR0 4ZS

Who we are

We are a property management and lettings agency managing residential and commercial property in areas across London, including Croydon, Crystal Palace, Carshalton, West Wickham, Acton and Tower Hamlets.

For purposes of data protection law, ZK Investments is the data controller for the personal information we collect and use.

We may collect and use personal information such as:

  • Your name
  • Email address
  • Telephone number
  • Home address
  • Employment or income details where relevant to an application or tenancy
  • Tenancy-related information, including rent payment history
  • Correspondence you send to us
  • Website usage information collected through cookies and analytic tools

We may use your personal information to:

  • Respond to enquiries about our properties and services
  • Arrange viewings and process applications
  • Manage tenancies and related services
  • Collect rent and manage arrears
  • Arrange repairs, safety checks and property inspections
  • Communicate with you about your tenancy or our services
  • Improve our services and website
  • Meet legal and regulatory obligations
  • Prevent fraud and support the safety and security of our properties

Under UK data protection law, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on:

  • Contract — where we need your information to enter into or manage a tenancy, licence or other agreement.
  • Legal obligation — where we must use or share information to comply with the law.
  • Legitimate interests — where we have a genuine business or management reason to use your information, provided your rights and freedoms are not overridden.
  • Consent — where we ask for your permission, for example for certain marketing communications or non-essential cookies.

If you ask us for information about available properties or services, we may contact you using the details you provide.

Where consent is required for marketing, you can withdraw it at any time by contacting info@zkinvestments.com.

We will not send you marketing communications where we are not allowed to do so by law.

We may share your personal information where necessary with:

  • Contractors and maintenance providers
  • Health and safety and compliance contractors
  • Utility providers, local authorities or other relevant organisations where required
  • Professional advisers
  • Debt recovery, tracing or fraud prevention agencies where appropriate
  • Law enforcement or regulatory bodies where required by law or to help prevent or detect crime

We only share information that is necessary for the relevant purpose.

We keep personal information only for as long as necessary for the purpose it was collected, including to meet legal, regulatory, tax, accounting and tenancy management requirements.

Retention periods may vary depending on the type of information and the reason we hold it.

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to erase your information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain types of processing
  • Withdraw consent where we rely on consent
  • Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@zkinvestments.com.

If you are unhappy with how we have handled your data, you can also complain to the Information Commissioner’s Office (ICO).

We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, loss, misuse or disclosure.

However, no method of sending information over the internet is completely secure, and we cannot guarantee the security of information transmitted to us online.

Cookies are small text files stored on your device when you visit a website. They help websites work properly and can also be used to remember preferences and collect information about how a site is used.

We may use cookies for the following purposes:

  • Strictly necessary cookies — to enable core website functions
  • Preferences cookies — to remember settings or choices
  • Analytics cookies — to help us understand how visitors use our website and improve it

Where cookies are not strictly necessary, we will ask for your consent before placing them on your device. You can choose to accept or reject non-essential cookies.

You can also manage cookies through your browser settings, although disabling some cookies may affect how the website works.

We may use analytics tools, such as Google Analytics, to collect information about how visitors use our website. This helps us improve our website and services.

Where analytics cookies are not strictly necessary, they should only be used with appropriate consent.

Our website and services are not aimed specifically at children. If you are under 18, please ask a parent or guardian before sending us personal information online.

We may update this Privacy Policy and Cookies page from time to time to reflect changes in the law, guidance, or how we operate.

Please check this page occasionally to make sure you are happy with any changes.

Last updated: March 2026