As your landlord, we are responsible for keeping the property safe, secure and in good repair. However, you are also responsible for looking after certain items in the property, including the day-to-day upkeep.
It’s important to understand what you should maintain yourself and what you should report to us for repair.
The guide below overviews on who is responsible for different types of repairs, but you should always refer to your tenancy agreement for the specific responsibilities that apply to the property.
It’s important to understand what you should maintain yourself and what you should report to us for repair.
Click to find out more on who is responsible for which type of maintenance
Who is responsible for what?
| Landlord responsibilities | Tenant responsibilities |
|---|---|
Structure & exterior | General upkeep |
| Heating & hot water Boilers, radiators and heating systems | Minor maintenance Changing light bulbs and replacing fuses (where safe) |
| Plumbing Water pipes, tanks, major leaks and plumbing systems | Preventative care Avoiding blocked drains and preventing frozen pipes |
| Electrical systems Wiring, fuse boards and fixed electrical installations | Fixtures & fittings Minor repairs such as toilet seats, plugs and chains |
| Gas safety Gas supply and required safety checks | Condensation & mould Managing ventilation and everyday moisture |
| Safety measures Smoke/CO alarms (installation) and structural safety | Alarm maintenance Replacing batteries where applicable |
| Communal areas Shared spaces, lighting, entry systems and access | Outdoor areas Maintaining gardens (if included in tenancy) |
Click to find out more on shared responsibilities
Shared responsibilities
| Situation | Responsibility |
|---|---|
| Blocked drains or pipes | Landlord if due to fault; tenant if caused by misuse |
| Damage to property | Tenant if caused by them, household or visitors |
| Pest issues | Landlord for structural issues; tenant for hygiene-related causes |
Click to find out more on items from a previous tenant
Items for a previous tenant
Any items left by a previous tenant are your responsibility to maintain and repair. This may include appliances such as fridges, washing machines or other non-fixed items.
When to report a repair
You should report repairs to us as soon as possible via our online form