We are committed to keeping our properties safe, secure and well maintained so our residents can enjoy living in their homes.
Before reporting a repair, please read our guidance on tenant repair and maintenance responsibilities. All repairs are carried out in line with our standard repair response times.
Repair Response Times
Repair times vary depending on the type of issue and how urgent it is.
👉 Read more about our repair timescales
Reporting a Repair
All urgent and routine repairs can be reported using the form below.
Emergencies
If you experience any of the following, please refer to our emergency contacts immediately:
- Gas leaks
- Power failures
- Fire incidents
- Loss of water supply
Emergency Contact Details
Please call: 📱 07423 406275
In an emergency please call our office on 020 8649 8784 during office hours (Mon – Fri 10am – 4pm).
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